Cécile P.
About Cécile P.
Cécile P. is an experienced Intégrateur d'exploitation currently working at Ouest-France in Chantepie, Bretagne, France. With over 19 years in technical support, she specializes in problem-solving and user request analysis.
Work at Ouest-France
Cécile P. has been employed at Ouest-France as an Intégrateur d'exploitation since 2020. In this role, she is based in Chantepie, Bretagne, France. Her responsibilities include problem-solving and ensuring operational efficiency. Prior to this position, she worked as a Technicienne Support Niv2 at Ouest-France from 2015 to 2020, where she focused on providing technical support and resolving user issues.
Technical Support Experience
Cécile P. has over 19 years of experience in technical support. Her career includes roles at various companies, such as ETIAM, where she worked as a Technicienne Support in both the Gamme Connect and Gamme Publish divisions from 2011 to 2015 and 2007 to 2011, respectively. Additionally, she served as a Technicienne Informatique Service-Après-Vente at CORA from 2002 to 2007, and briefly at Entities - Solutions Web Immobilier in 2015.
Education and Expertise
Cécile P. has a solid educational background in technology and informatics. She achieved a BTS Informatique Industrielle from Lycée Félix Le Dantec in Lannion from 1998 to 2001. She also completed a Bac STI Electrotechnique at Lycée La Providence in Montauban de Bretagne from 1996 to 1998, and a BEP/CAP Electrotechnique from the same institution from 1994 to 1996. In 2020, she furthered her skills by studying Docker at ENI Ecole Informatique.
Problem-Solving Skills
Cécile P. actively engages in problem-solving, demonstrating her commitment to resolving daily challenges in her roles. Her experience spans from call handling to on-site installations, showcasing her ability to analyze and diagnose user requests effectively. This skill set is essential for meeting service level agreements autonomously in her technical support roles.