Magali Prodhomme
About Magali Prodhomme
Magali Prodhomme is a customer relationship expert at Ouest-France, where she has worked since 2016. She has a background in international commerce and tourism, with previous roles in editorial and commercial assistance.
Current Role at Ouest-France
Magali Prodhomme currently holds the position of Chargée Expert De La Relation Client at Ouest-France, a role she has occupied since 2016. In this capacity, she focuses on analyzing and diagnosing customer requests that require a high level of expertise. She also serves as the interface between internal and external services for both print and digital products, facilitating communication and enhancing customer satisfaction.
Previous Experience at Ouest-France
Prior to her current role, Magali Prodhomme worked at Ouest-France as Secrétaire d'édition from 2004 to 2005. During her one-year tenure, she contributed to editorial processes and supported the production of content, gaining valuable experience in the media industry.
Education and Qualifications
Magali Prodhomme studied at Université Rennes II - Haute-Bretagne, where she earned a Maîtrise LEA in Commerce international et Anglais/Allemand from 1997 to 2002. She also attended Assomption and GRETA, where she achieved a qualification as ANIMATRICE DE TOURISME LOCAL. This educational background has equipped her with skills relevant to her current role in customer relations.
Professional Background in Tourism and Customer Service
Before her role at Ouest-France, Magali Prodhomme gained experience in customer service and tourism. She worked as Hôtesse d'accueil at the Office de Tourisme in Région de Kempten (Allgäu), Allemagne, for two months in 2001. Additionally, she served as Assistante commerciale groupes at SNCF in 2005 for 11 months, further developing her expertise in customer relations.
Contributions to Customer Relationship Management
Since 2016, Magali Prodhomme has contributed to the enhancement and evolution of the customer relationship management tool at Ouest-France. Her work focuses on improving processes and systems that support customer interactions, ensuring that the organization meets the needs of its clientele effectively.