James Wang
About James Wang
James Wang is a Customer Success Engineer at Ouster, APAC, with a background in Electrical and Electronics Engineering from the University of Arkansas. He has extensive experience in customer service and application engineering, having previously worked at Leosphere and Supermicro, where he achieved notable performance metrics and contributed to product development.
Work at Ouster
James Wang currently serves as a Customer Success Engineer for the APAC region at Ouster. He has held this position since 2020, working from Hong Kong SAR. In his role, he focuses on enhancing customer satisfaction by addressing their needs and providing effective solutions. He collaborates closely with the agile product development team to incorporate customer feedback into product improvements. His efforts contribute to increased customer loyalty and the identification of new sales opportunities.
Previous Experience at Leosphere
Prior to his current role, James worked at Leosphere as a Customer Service Supervisor from 2018 to 2020 in Shanghai City, China. During his tenure, he achieved a 95% first response rate and maintained an average customer waiting duration of less than three hours. His leadership in customer service helped streamline operations and improve overall customer experience.
Experience at Supermicro
James Wang worked as an Application Engineer at Supermicro from 2013 to 2016 in San Jose, CA. In this role, he trained new hires and cross-functional teams on Lidar photonics and the RMA process. His technical expertise contributed to the development and delivery of high-quality engineering solutions.
Education and Expertise
James holds both a Master's and Bachelor's degree in Electrical and Electronics Engineering from the University of Arkansas, where he studied from 2009 to 2013. He furthered his education at Stanford Continuing Studies, completing courses in Public Speaking and Innovative Product Design in 2017. This educational background provides him with a strong foundation in engineering principles and effective communication skills.
Technical Contributions
James has made significant technical contributions in his roles. He developed a Python SDK script to support pre-sales efforts by addressing point cloud qualitative analysis issues. Additionally, he created a low-code/no-code solution for loaner inventory tracking using Appsheet. His initiatives have enhanced product quality and reliability, demonstrating his commitment to leveraging technology for operational efficiency.