Michael Swisher
About Michael Swisher
Michael Swisher is a Technical Support Manager at Ouster, where he has worked since 2022. He holds a Bachelor of Science in Computer Science from the University of Utah, which he completed in 2018.
Work at Ouster
Michael Swisher currently holds the position of Technical Support Manager at Ouster, a role he has occupied since 2022. In this capacity, he is responsible for overseeing technical support operations and ensuring customer satisfaction. Prior to this role, he served as a Customer Success Engineer at Ouster from 2021 to 2022. His experience in both positions contributes to his understanding of customer needs and technical challenges within the organization.
Education and Expertise
Michael Swisher earned a Bachelor of Science degree in Computer Science from the University of Utah, where he studied from 2014 to 2018. This educational background provides him with a solid foundation in computer science principles, programming, and problem-solving skills, which are essential for his roles in technical support and customer success.
Background
Michael Swisher has a background in technical support and customer success within the technology sector. His career at Ouster began in 2021, where he transitioned from a Customer Success Engineer to a Technical Support Manager. His experience in these roles has equipped him with the skills necessary to address technical issues and enhance customer experiences.
Career Progression
Michael Swisher's career progression at Ouster reflects his growth and adaptability in the technology field. He started as a Customer Success Engineer in 2021, where he focused on ensuring customer satisfaction and addressing technical inquiries. In 2022, he advanced to the role of Technical Support Manager, where he now leads support initiatives and manages a team dedicated to resolving customer issues.