Alsan "Al" Davis
About Alsan "Al" Davis
Alsan 'Al' Davis is an experienced Field Service Engineer currently working at Outset Medical, Inc. in Southern California, where he has developed strong partnerships with local hospitals to enhance customer satisfaction through technical support.
Current Role at Outset Medical
Currently, Alsan Davis serves as a Field Service Engineer at Outset Medical, Inc., a position he has held since 2018. His role involves providing first and second level technical support to customers, including after-hours and weekend support as needed. He has developed a strong partnership with multiple area hospitals to enhance customer satisfaction through exceptional technical support and maintenance. Davis has also become a subject matter expert on the Tablo product, effectively addressing and resolving customer issues and escalations.
Previous Experience in Field Service Engineering
Before joining Outset Medical, Alsan Davis worked at several companies in field service engineering roles. He was a Field Service Engineer at Nanosphere from 2013 to 2016, and prior to that, he served as a Service & Support Field Service Technician II at Eastman Kodak from 2004 to 2013. His experience also includes a position as a Field Service Engineer at Syneron Candela from 2016 to 2018. These roles have equipped him with extensive technical skills and customer service experience.
Technical Support and Customer Satisfaction Initiatives
Alsan Davis has focused on improving customer satisfaction through his technical support initiatives. He provides detailed feedback to research and development teams regarding product performance and serviceability. Additionally, he supports the development of training and service materials. His commitment to customer service is evident in his mentoring of newly hired field service engineers, which has resulted in reduced onboarding time and increased customer satisfaction scores.
Educational Background in Electronic Engineering Technology
Alsan Davis studied Electronic Engineering Technology at ITT Technical Institute in Anaheim, where he achieved a Bachelor of Science degree from 1999 to 2002. His educational background has provided him with a solid foundation in electronic engineering principles, which he applies in his current and previous roles in the field service engineering sector.
Early Career as Electronics Test Technician
Davis began his career as an Electronics Test Technician and Troubleshooter at Cherokee International from 2002 to 2004. This early experience contributed to his technical skills and troubleshooting abilities, which he has utilized throughout his career in various field service roles.