Erin Robinson
About Erin Robinson
Erin Robinson is a Customer Experience Specialist at Outset Medical, Inc. in Columbus, Ohio, with a strong background in the travel and tourism industry and expertise in streamlining customer service processes.
Work at Outset Medical
Erin Robinson has been serving as a Customer Experience Specialist at Outset Medical, Inc. since 2020. Based in Columbus, Ohio, she focuses on enhancing customer service operations. Her role involves utilizing Microsoft Office proficiency to streamline processes and improve efficiency within the customer service framework. Erin's contributions are aimed at optimizing customer interactions and ensuring a positive experience for clients.
Previous Employment History
Before joining Outset Medical, Erin Robinson accumulated extensive experience in the travel and tourism industry. She worked at BCD Travel as a Data Analyst from 2013 to 2020, where she developed skills in data analysis related to travel services. Prior to that, she was a Data Conversion Analyst at IFLO MEDIA LTD from 2009 to 2011. Erin began her career as a Travel Agent/Reservations Specialist at Wandrian, Inc. from 2003 to 2009, gaining insights into leisure, corporate, and group travel.
Education and Expertise
Erin Robinson studied at Bradford School, where she earned an Associate of Applied Business degree in Travel/Hospitality from 2004 to 2005. Additionally, she attended Columbus State Community College, focusing on Criminology from 1994 to 1995. Her educational background, combined with her professional experience in the travel industry, equips her with a strong understanding of customer needs and expectations.
Skills in Customer Experience
Erin possesses a strong background in customer experience, supported by her extensive work in the travel and tourism sector. Her experience enables her to understand diverse customer needs and expectations. Additionally, she has skills in event management, which enhance her ability to coordinate and improve customer interactions effectively. Erin's proficiency in Microsoft Office further aids her in streamlining processes within customer service operations.