Gerardo Medrano
About Gerardo Medrano
Gerardo Medrano is a Customer Service Operations Specialist at Outset Medical, Inc., where he has worked since 2021. He has a diverse background in client service and HR operations, and he is bilingual in Spanish.
Work at Outset Medical
Gerardo Medrano has been employed at Outset Medical, Inc. since 2021, serving as a Customer Service Operations Specialist. His role involves managing customer service operations, ensuring effective communication and support for clients. Prior to this position, he worked as an Outset Support Engineer at the same company from 2020 to 2021. His experience at Outset Medical reflects his commitment to enhancing client satisfaction and operational efficiency.
Previous Employment Experience
Before joining Outset Medical, Gerardo Medrano worked at Huntington National Bank as an Employee Benefit Administrator from 2017 to 2020. His responsibilities included managing employee benefits and providing support to clients in the Columbus, Ohio area. He also held the position of Relationship Banker at Huntington National Bank from 2015 to 2017 in Muskegon, Michigan. Earlier in his career, he served as a Customer Service Representative at Dialog Direct from 2014 to 2015 in Holland, Michigan, and as a Disability & Leave Services Case Manager at US Tech Solutions for five months in 2020.
Education and Expertise
Gerardo Medrano studied at Baker College, where he earned an Associate of Arts and Sciences (AAS) degree in Human Resources Management and Services from 2015 to 2017. His educational background supports his diverse expertise in HR benefit operations, client service, and HR coordination. This foundation has equipped him with the skills necessary to excel in customer service and operations roles.
Lifelong Learning Philosophy
Gerardo Medrano embraces a lifelong learning philosophy, which is evident in his personal mantra: 'You never stop learning.' This approach reflects his commitment to continuous personal and professional development. His dedication to learning enhances his ability to adapt to new challenges and improve his skills in various areas, including customer service and human resources.
Bilingual Communication Skills
Gerardo Medrano is bilingual in Spanish, which enhances his communication capabilities with a broader range of clients and colleagues. This skill allows him to effectively engage with diverse populations, improving customer service interactions and fostering better relationships within multicultural environments.