Jamie Hines
About Jamie Hines
Jamie Hines serves as the Manager of Customer Operations and Strategy at Outset Medical, Inc., where he has worked since 2021. He holds an MBA from Indiana Wesleyan University and has extensive experience in project management and customer operations across various healthcare organizations.
Work at Outset Medical
Jamie Hines serves as the Manager of Customer Operations and Strategy at Outset Medical, Inc. since 2021. In this role, Hines focuses on integrating customer feedback into product development processes, ensuring that the products meet user needs. Hines has implemented strategic initiatives that enhance customer satisfaction and operational efficiency. Additionally, Hines developed a comprehensive customer success strategy that aligns with the company's business objectives, contributing to the overall growth and effectiveness of the organization.
Education and Expertise
Jamie Hines earned a Master of Business Administration (MBA) from Indiana Wesleyan University, completing the program from 2012 to 2014. Prior to this, Hines obtained a Bachelor of Science (BS) in Health/Health Care Administration/Management from Purdue University Fort Wayne, studying from 2007 to 2010. This educational background provides a strong foundation in business management and healthcare operations, which supports Hines' current role in customer operations and strategy.
Background
Before joining Outset Medical, Jamie Hines held various positions in the healthcare and management sectors. Hines worked as an Office Manager at DeKalb Health from 2008 to 2011. Following this, Hines transitioned to project management roles at Medical Informatics Engineering, Inc. from 2014 to 2017, and at Parkview Health from 2017 to 2020. Hines also served as a Project Manager at Credent Wealth Management for a brief period in 2020-2021. This diverse experience has contributed to Hines' expertise in customer operations and strategy.
Achievements
In the role at Outset Medical, Jamie Hines has played a key role in enhancing customer satisfaction through the development and implementation of strategic initiatives. Hines has successfully integrated customer feedback into product development processes, which has been crucial for aligning products with user needs. Additionally, Hines' work on the customer success strategy has been instrumental in aligning operational practices with the company's overarching business goals.