Laura Gay
About Laura Gay
Laura Gay is a Customer Success Manager at Outset Medical, Inc., where she has worked since 2022. She holds dual Bachelor of Science degrees in Biomedical Engineering and Biology-Physics, and has experience in project management and tutoring.
Work at Outset Medical
Laura Gay serves as a Customer Success Manager at Outset Medical, Inc., a position she has held since 2022. In this role, she is responsible for ensuring customer satisfaction and success through effective communication and support. Her work involves coordinating software implementations and understanding customer needs, which are critical for the company's operations. Laura's experience in managing large teams and assessing risks contributes to her effectiveness in this position.
Education and Expertise
Laura Gay holds dual Bachelor of Science degrees in Biomedical Engineering and Biology-Physics, with a minor in Mathematics. She studied at St. Lawrence University from 2013 to 2017 and at Rensselaer Polytechnic Institute from 2016 to 2018, focusing on Instrumentation and Imaging. This educational background equips her with a strong foundation in both engineering principles and biological sciences, enhancing her capabilities in her current role.
Background
Before joining Outset Medical, Laura Gay worked at Epic as a Project Manager from 2018 to 2022. In this role, she coordinated multi-year, multi-phase software implementations, which required extensive system knowledge and an understanding of customer needs. Additionally, she has experience as a Tutor at Huntington Learning Centers and as a Golf Shop Attendant at Eagle Bend Golf Course, showcasing her diverse skill set and ability to manage various responsibilities.
Achievements
Laura Gay has developed strong communication, large team management, risk assessment, and leadership skills through her project management experience. Her ability to coordinate complex software implementations highlights her expertise in managing customer relationships and delivering successful outcomes. These skills are essential for her role at Outset Medical, where customer success is a key focus.