Nicky Erlenbach
About Nicky Erlenbach
Nicky Erlenbach is a Customer Success Manager at Ovation.io, where he has worked since 2020. He has a background in various roles at EVO Payments, Inc. and Liberty Mutual Insurance, and he focuses on improving the lab software industry.
Work at Ovation.io
Nicky Erlenbach has served as a Customer Success Manager at Ovation.io since 2020. In this role, Nicky focuses on enhancing customer satisfaction and ensuring successful implementation of Ovation's Laboratory Information Management System (LIMS). Nicky contributes to the alignment of internal and external teams during the implementation of new labs, which is crucial for optimizing lab operations. This position allows Nicky to leverage extensive project management skills to drive meaningful impacts in the lab software industry.
Previous Experience at EVO Payments, Inc.
Prior to joining Ovation.io, Nicky Erlenbach worked at EVO Payments, Inc. for a total of five years in various roles. Nicky began as a Deployment Technician from 2012 to 2014, then transitioned to an Implementation Coordinator for nine months in 2014 to 2015, and finally served as a Relationship Manager from 2015 to 2020. This diverse experience provided Nicky with a strong foundation in customer relations and project management, enhancing skills in cross-functional collaboration.
Background and Education
Nicky Erlenbach completed high school at Lisbon High School from 2001 to 2005. Following high school, Nicky attended the University of Maine for one year in 2005 to 2006. Nicky's educational background laid the groundwork for a career in customer service and project management, which has been further developed through professional experiences.
Skills and Work Ethic
Nicky Erlenbach utilizes extensive cross-functional skills and attention to detail to drive success in projects. Nicky adopts an 'eat three frogs' mentality, which emphasizes prioritizing and efficiently completing tasks. This approach contributes to effective project management and enhances team productivity. Nicky's energetic and positive dynamic in the workplace also plays a significant role in boosting team morale.
Impact in the Lab Software Industry
In the current role at Ovation.io, Nicky Erlenbach focuses on making a meaningful impact in the lab software industry. Nicky's efforts are directed towards lowering drug costs and increasing the speed of lab testing. This commitment highlights Nicky's dedication to improving healthcare outcomes through technology and efficient lab management.