Erin Silva
About Erin Silva
Erin Silva is an Enterprise Customer Success Manager at Overjet, where she manages a portfolio exceeding $3 million in annual recurring revenue. She has extensive experience in customer success and account management, having held various roles at Drift and Criteo over several years.
Current Role at Overjet
Erin Silva serves as the Enterprise Customer Success Manager at Overjet, a position she has held since 2023. In this role, she manages a portfolio exceeding $3 million in annual recurring revenue. Silva collaborates with various teams, including Onboarding, Customer Success, Product, and Sales leaders, to ensure alignment and deliver value to customers. Her focus is on enhancing customer satisfaction and driving successful outcomes.
Previous Experience at Drift
Silva has extensive experience at Drift, where she held multiple roles from 2018 to 2023. She started as a Customer Success Manager and Subject Matter Expert, then progressed to Senior Customer Success Manager for the EMEA region. Later, she became the Enterprise Customer Success Manager and finally the Manager of Professional Services, where she led a team of over 12 consultants. During her tenure, she designed and implemented team frameworks and launched new projects and processes.
Background in Account Strategy at Criteo
Before her time at Drift, Erin Silva worked at Criteo from 2015 to 2018. She began as an Account Executive and transitioned to the role of Account Strategist. In these positions, she focused on developing client relationships and strategizing account management to drive business growth in the Greater Boston Area.
Educational Background in Sport Management
Erin Silva earned her Bachelor of Science (B.S.) degree in Sport Management from the University of Massachusetts Amherst, where she studied from 2009 to 2012. This educational foundation provided her with insights into the sports industry, which she applied in various roles throughout her career.
Early Career and Internships
Silva began her career with several roles in customer relations and sales. She worked as an Inside Sales Representative for the Boston Celtics and as a Fan Relations Representative for the Boston Bruins. Additionally, she gained experience as a Tour Consultant at EF Education First and as a Junior Golf Tournament Intern at the PGA of America. Her early experiences contributed to her skills in customer engagement and sales strategy.