James Sykes
About James Sykes
James Sykes is a Customer Success Manager with a Bachelor of Science in Business Administration and Management from Arizona State University. He has extensive experience in customer success roles across various companies, including Overjet, Klara, and Reputation.com.
Work at Overjet
James Sykes currently serves as a Customer Success Manager at Overjet, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success management enables him to address client needs effectively and foster strong relationships.
Previous Experience in Customer Success Management
Before joining Overjet, James Sykes accumulated extensive experience in customer success management across various companies. He worked at Klara as a Customer Success Manager from 2021 to 2022. Prior to that, he held multiple roles at Reputation.com, including Customer Success Manager for Mid-Market, Enterprise, and SMB segments between 2017 and 2021.
Background in Account Management
James Sykes began his career in account management at Zenefits, where he worked as an Account Manager from 2016 to 2017. He also served as an Associate Benefits Advisor at Zenefits from 2015 to 2016. His foundational experience in account management has contributed to his skills in customer success.
Education and Expertise
James Sykes earned a Bachelor of Science degree in Business Administration and Management from Arizona State University, completing his studies from 2010 to 2014. This educational background has equipped him with essential knowledge and skills applicable to his roles in customer success and account management.
Early Career Experience
James Sykes began his professional career as an Export Coordinator at Hanjin Shipping, where he worked from 2014 to 2015. This role provided him with initial exposure to logistics and coordination, laying the groundwork for his future positions in customer success and account management.