Roz Chinchiolo
About Roz Chinchiolo
Roz Chinchiolo serves as the Head of Customer Success at Overjet, where she has implemented scalable processes and achieved high Net Promoter Scores. She has extensive experience in customer success and account management across various companies, including Fetch and One Medical.
Current Role at Overjet
Roz Chinchiolo serves as the Head of Customer Success at Overjet, a position she has held since 2021. In this role, she oversees the training, customer success, and onboarding teams for an AI SaaS dental product. She has implemented processes that support the company's hyper growth and has achieved industry-leading Net Promoter Scores (NPS). Additionally, she has maintained a 100% team retention rate, indicating effective leadership and team management.
Previous Experience at One Medical
Before joining Overjet, Roz Chinchiolo worked at One Medical as the Director of Customer Success from 2019 to 2021. During her tenure, she focused on enhancing customer satisfaction and success strategies, contributing to the organization's overall customer engagement efforts.
Career at Fetch
Roz Chinchiolo was a Managing Partner at Fetch from 2014 to 2018, where she played a significant role in the company's operations in the San Francisco Bay Area. She later served as the US Managing Partner and Head of Customer Success at Fetch from 2018 to 2019, further solidifying her expertise in customer success management.
Background at Razorfish
Roz Chinchiolo has an extensive background at Razorfish, where she held multiple roles over several years. She started as an Account Manager in 2006 and progressed to positions such as Sr. Account Manager, Manager of Account Management, and Director of Account Management. Her experience at Razorfish spanned from 2006 to 2014, with roles in both Sydney, Australia, and the San Francisco Bay Area.
Partnership at Far West Cider Co
In addition to her roles in customer success, Roz Chinchiolo has been a Partner at Far West Cider Co since 2016. This position reflects her entrepreneurial spirit and involvement in the beverage industry, contributing to the company's growth and strategic direction.