Terence Griffith
About Terence Griffith
Terence Griffith is a Customer Support Engineer with a background in software engineering and client support. He has worked at various companies, including Overjet and Cepheid, and emphasizes adaptability and code efficiency in his work.
Work at Overjet
Terence Griffith currently serves as a Customer Support Engineer at Overjet, a position he has held since 2022. In this role, he is responsible for providing technical support and assistance to customers, ensuring their needs are met effectively. His focus on developing stable and efficient code contributes to the overall functionality of Overjet's products. Griffith's experience in customer support allows him to address client inquiries and troubleshoot issues, enhancing user satisfaction.
Previous Experience at Cepheid
Before joining Overjet, Terence Griffith worked at Cepheid as a Product Support Associate from 2020 to 2022. During his two years there, he provided product support, assisting customers with technical issues and ensuring a smooth user experience. His role involved troubleshooting and resolving customer inquiries, which helped him develop strong problem-solving skills in a fast-paced environment.
Education and Expertise
Terence Griffith studied at Per Scholas, where he gained foundational knowledge in technology and customer support. He also attended General Assembly, where he completed a program in Software Engineering in 2019. This education equipped him with the skills necessary to develop software solutions and support clients effectively. His expertise lies in creating stable and efficient code, with a focus on adaptability for dynamic business environments.
Career Background
Terence Griffith has a diverse background in customer support and software engineering. He has held various positions, including Client Support Specialist at CareerBuilder and TEKsystems, where he worked on contract from 2018 to 2019. Additionally, he briefly worked as a Full Stack Engineer at General Assembly in 2019. His experiences across different companies have provided him with a comprehensive understanding of client needs and technical support.