Tyler Daniels
About Tyler Daniels
Tyler Daniels is a Customer Success Manager at Overjet, specializing in small and medium-sized business accounts. He has a background in customer success and account management, with experience at various companies including Yik Yak, Granicus, and ezCater.
Work at Overjet
Tyler Daniels serves as the Customer Success Manager for Small and Medium-sized Businesses (SMB) at Overjet since 2023. In this role, he manages a portfolio of approximately 420 SMB accounts, generating over $2.5 million in annual recurring revenue. He conducts bi-weekly meetings with the Product team to discuss customer feedback and the product roadmap, focusing on implementing customer-requested features. Tyler also engages in calls with clients to gather insights on new features and introduces them to the beta program, ensuring that customer needs are effectively communicated and addressed.
Previous Experience
Prior to his current position at Overjet, Tyler Daniels held various roles in customer success and account management. He worked as a Customer Success Consultant at Granicus from 2022 to 2023 and as an Account Manager at Bang the Table from 2020 to 2022. He also served as an Associate Account Executive at ezCater in 2020 and as a Customer Service Coach and Ninja from 2018 to 2020. Earlier in his career, he was a Campus Representative for Yik Yak, Inc. in 2016 and completed an Operations Internship at Freeosk, Inc. in 2017.
Education and Expertise
Tyler Daniels earned a Bachelor of Arts (B.A.) in Business Administration and Management from the University of Iowa, where he studied from 2014 to 2018. His educational background provides a solid foundation for his roles in customer success and account management. Tyler utilizes tools such as Gainsight PX and Figma to enhance customer interaction through in-product communications, including surveys and sliders, demonstrating his expertise in leveraging technology for customer engagement.
Customer Engagement Strategies
In his role as Customer Success Manager, Tyler Daniels employs various strategies to enhance customer engagement and satisfaction. He acts as a liaison between the Support team and clients to resolve technical issues promptly. Tyler reviews usage and efficiency metrics for each account bi-monthly to minimize client churn. Additionally, he assists the Onboarding team by scheduling installation and client training sessions, ensuring that customers receive the necessary support to maximize their experience with the product.