Alicia Vick
About Alicia Vick
Alicia Vick is an Escalation Specialist at Overstock.com, where she has worked since 2017. She holds an Associate's degree in Human Services from Grays Harbor College and a Bachelor's degree in Social Sciences from The Evergreen State College.
Work at Overstock
Alicia Vick has been employed at Overstock.com since 2017. She holds dual roles as a Customer Care Specialty Representative and an Escalation Specialist. In these positions, she is responsible for addressing customer inquiries and managing escalated issues, ensuring a high level of customer satisfaction. Her experience at Overstock spans over seven years, during which she has developed expertise in customer service and conflict resolution.
Education and Expertise
Alicia Vick studied at Grays Harbor College, where she earned an Associate's degree in Human Services, General, from 2011 to 2012. Following this, she attended The Evergreen State College, obtaining a Bachelor’s Degree in Social Sciences from 2012 to 2015. Her educational background provides her with a solid foundation in human services and social sciences, contributing to her skills in customer care and escalation management.
Background
Alicia Vick began her professional journey with an internship at Grays Harbor College, where she worked for nine months from 2011 to 2012. This experience allowed her to gain practical knowledge in a supportive educational environment. Following her internship, she transitioned to her current roles at Overstock.com, where she has continued to build her career in customer service.