Dannielle Wuestwald
About Dannielle Wuestwald
Dannielle Wuestwald serves as the Manager of Product Quality Assurance at Overstock.com, where she has worked since 2010. She plays a vital role in enhancing product quality and customer satisfaction through innovative methodologies and leadership of the Product Quality Assurance Team.
Work at Overstock
Dannielle Wuestwald has been employed at Overstock.com since 2010, serving as the Manager of Product Quality Assurance. In this role, she has focused on sustaining existing Product Quality Assurance processes while also innovating new solutions. Her leadership involves overseeing the Product Quality Assurance Team, which analyzes customer care contacts and return initiations to enhance product quality. Wuestwald plays a crucial role in aligning Overstock.com's operations with its customer-centered vision, ensuring high levels of customer satisfaction through effective product quality management.
Education and Expertise
Dannielle Wuestwald studied at Utah State University for one year from 2007 to 2008. Her educational background has contributed to her expertise in product quality assurance. Over her career, she has developed new methodologies aimed at detecting and preventing poor product quality, showcasing her commitment to continuous improvement in her field.
Background
Prior to her tenure at Overstock.com, Dannielle Wuestwald worked at USANA Health Sciences as a Customer Service Representative from 2007 to 2010. This experience provided her with foundational skills in customer service, which she has since applied to her role in product quality assurance. Her transition from customer service to product quality management reflects her ability to leverage customer feedback for quality improvements.
Achievements in Product Quality Management
In her current position at Overstock.com, Dannielle Wuestwald has made significant contributions to product quality management. She has developed new methodologies that focus on detecting and preventing poor product quality, which are essential for maintaining customer satisfaction. Additionally, she acts as a champion for the Product Quality Assurance Team, advocating for necessary actions to uphold product standards within the organization.