Deon Thomas
About Deon Thomas
Deon Thomas is a Solutions Specialist II at Overstock.com, specializing in incident management and customer support. He has a background in account management and sales, with previous experience at Discover Financial Services and Jensen Dental.
Work at Overstock
Deon Thomas has been employed at Overstock.com since 2016, currently holding the position of Solutions Specialist II/Incident Management Escalations. In this role, he is responsible for initiating and following up on damaged in transit claims. He assists customers with navigating the Overstock.com website, including password resets and account profile updates. Additionally, he provides detailed tracking information for both ground shipping carriers and oversized freight shipments. His expertise includes handling invalid tracking traces and conducting investigations for lost package claims.
Previous Experience at Discover Financial Services
Before joining Overstock, Deon Thomas worked at Discover Financial Services from 2013 to 2016 as an Account Manager for the Discover It Card Team. During his three years in this role, he managed high volume transactors and secured cards. His experience in this position contributed to his skills in customer service and account management.
Sales Account Management at Jensen Dental
Deon Thomas served as a Sales Account Manager at Jensen Dental from 1997 to 2001. Over the course of four years, he was involved in managing customer accounts and promoting dental products and services. This role helped him develop strong sales and customer relationship skills.
Education and Expertise
Deon Thomas studied at the University of Utah from 1983 to 1985. He also attended Skyline High School, where he achieved a high school diploma from 1980 to 1983. Additionally, he completed a program at the Skin Science Institute of Laser and Esthetics, earning a Master of Esthetics in 2011. His educational background supports his expertise in customer service and product recommendations tailored to individual customer needs and budgets.