Frank Carreon
About Frank Carreon
Frank Carreon is a Sr. Product Manager specializing in Customer Experience at Overstock, with a diverse background in telecommunications and product management. He has held various roles at companies such as VPI and Verint, accumulating extensive experience in cross-functional team leadership and expertise in Avaya products and Software as a Service (SaaS).
Work at Overstock
Frank Carreon currently serves as the Senior Product Manager for Customer Experience at Overstock. He has held this position since 2023, contributing to the enhancement of customer interactions and overall satisfaction. His role involves overseeing product strategies and ensuring that customer needs are effectively met within the company's offerings.
Previous Experience at VPI
Frank Carreon has extensive experience at VPI, where he held multiple roles over a span of 14 years. He began as a Level II Voice Print Technician from 2002 to 2004, then progressed to Integrations Engineer, a position he held until 2016. During his tenure, he also served as IT Manager from 2004 to 2006, Technical Training Manager from 2006 to 2008, and Morgan Stanley Consultant for Enterprise Infrastructure from 2014 to 2016.
Experience at Verint
At Verint, Frank Carreon worked as a Product Manager from 2019 to 2022. He was involved in product development and management, focusing on enhancing the company's offerings in the telecommunications sector. Prior to this role, he served as Product Manager at Verint Monet from 2016 to 2019, where he contributed to product strategy and execution.
Technical Product Management at Convoso
Frank Carreon worked as a Technical Product Manager at Convoso from 2022 to 2023. In this role, he focused on managing technical aspects of product development, ensuring that products met market demands and technical specifications. His experience in this position further solidified his expertise in product management within the technology sector.
Education and Expertise
Frank Carreon earned a Bachelor of Business Administration (B.B.A.) from the University of Guam, with a focus on Management and a minor in Computer Science and Marketing. He possesses expertise in Avaya Products and Software as a Service (SaaS). His skills include cross-functional team leadership and quality assurance, which support his roles in product management and customer experience.