Katina Case
About Katina Case
Katina Case is a Fraud Analyst at Overstock.com, where she has worked since 2017. She has held various roles in customer service and support, and has a background in psychology from Palo Verde Community College.
Work at Overstock
Katina Case has been employed at Overstock.com as a Fraud Analyst since 2017. In this role, she has focused on analyzing new orders and verifying them through research, particularly after her promotion to Loss Prevention in August 2021. Prior to her current position, she worked as a Customer Care Representative at Overstock from 2011 to 2013. During her tenure, she has contributed to various projects, including her involvement in the Government Services Administration (GSA) / Government Concierge Team, which she joined in July 2020.
Education and Expertise
Katina Case studied at Palo Verde Community College in Blythe, California, where she focused on Psychology from 2014 to 2016. Her educational background has equipped her with skills relevant to her roles in customer service and fraud analysis. She possesses extensive knowledge of Salesforce, Nice In Contact, and Workday applications, which are essential tools in her current position.
Background
Katina Case has a diverse work history that spans various roles and industries. She began her career as a Paralegal at Lexington Law Firm in 2011 and has held positions in customer service at companies such as Kmart Corporation, StubHub, and The Results Companies. Her experience includes working as an Office Assistant II for the County of Riverside and as a Cinnabon Crew Member at Maverik, Inc. This varied background has contributed to her skill set in customer service and fraud prevention.
Achievements
Throughout her career, Katina Case has achieved several promotions, reflecting her dedication and performance in her roles. She was promoted to Market Partner in October 2017 and later to Loss Prevention in August 2021 at Overstock.com. Additionally, her contributions to the Government Services Administration (GSA) / Government Concierge Team since July 2020 highlight her involvement in significant projects within the organization.