Kirsten Kell
About Kirsten Kell
Work at Overstock
Kirsten Kell has been employed at Overstock.com since 2018, serving as a Customer Care Representative III. In this role, she is responsible for addressing customer inquiries and providing support for various online products and services. Her experience spans over six years, during which she has developed skills in managing complex customer issues and guiding team members in effective problem resolution.
Education and Expertise
Kirsten Kell studied at Grays Harbor Community College from 2014 to 2018, where she earned an Associate of Science degree in Business/Commerce. Her education has equipped her with foundational knowledge relevant to her current role in customer service. Additionally, she attended JM Weatherwax High School from 2011 to 2014, furthering her academic background.
Leadership Skills
In her position as a Customer Care Representative III, Kirsten demonstrates leadership skills by guiding and assisting her team members. She plays a crucial role in helping colleagues navigate complex customer inquiries, showcasing her ability to foster a collaborative work environment.
Technical Proficiency
Kirsten possesses strong proficiency in Microsoft Excel and Microsoft Word. These tools are essential for data management and documentation in her customer service role, enabling her to efficiently handle customer information and maintain accurate records.
Background in the Internet Industry
Kirsten has a solid background in the internet industry, which enhances her capability to address customer issues related to online products and services. This experience allows her to effectively resolve inquiries and provide informed support to customers navigating digital platforms.