Timothy Jensen
About Timothy Jensen
Timothy Jensen serves as the Techdesk Lead at Overstock.com, where he specializes in VoIP configuration, system imaging, and user education across various platforms. He has extensive experience in technical support management and has worked with Service Now and Jira ticketing systems.
Current Role as Techdesk Lead
Timothy Jensen serves as the Techdesk Lead at Overstock.com, a position he has held since 2016. In this role, he is responsible for overseeing technical support operations and ensuring efficient service delivery. His responsibilities include managing the configuration and deployment of computer hardware, as well as providing executive support for company-wide meetings. Jensen plays a crucial role in user education, assisting end-users in understanding and effectively utilizing technology.
Experience at Overstock.com
Timothy Jensen has a notable history with Overstock.com, where he has worked in various technical roles. He began as an IT Technician I from 2014 to 2016, serving for two years before advancing to IT Technician III for a brief period in 2016. Since then, he has transitioned to his current position as Techdesk Lead, accumulating over eight years of experience within the company.
Technical Expertise and Responsibilities
Jensen possesses expertise in imaging and managing systems across multiple platforms, including Windows, Mac, and Linux. He handles Cisco Call Manager VoIP configuration as part of his technical responsibilities. Additionally, he utilizes Service Now and Jira ticketing systems to manage and resolve technical support requests, ensuring that issues are addressed promptly and efficiently.
Administrative and Support Functions
In his role, Timothy Jensen administers internal applications and manages environments such as Active Directory and Office365. He is involved in setting up and taking down company-wide meetings, providing essential support to ensure these events run smoothly. His contributions extend to managing technical resources and facilitating effective communication within the organization.