Nathan Steele
About Nathan Steele
Nathan Steele is the Head of Customer Success at Owler in Spokane, Washington, with a background in customer success and renewals management at Upland Software, Oracle, and Salesforce.
Current Position
Nathan Steele currently serves as the Head of Customer Success at Owler in the Spokane, Washington Area. In this role, he is responsible for implementing customer success strategies, managing customer relationships, and ensuring the overall satisfaction and retention of clients. His efforts have notably led to a 37% reduction in customer churn within the first year.
Previous Roles in Customer Success
Before his current role at Owler, Nathan Steele worked at Upland Software for 7 months in 2018 as a Customer Success Manager in the Spokane, Washington Area. Prior to Upland Software, he spent a total of 4 years at Salesforce, advancing through positions such as Associate Renewals Manager, Renewals Manager, and Senior Renewals Manager, showcasing his progressively responsible roles in renewals and customer retention.
Cloud Renewal Sales Management Experience
From 2016 to 2018, Nathan Steele worked at Oracle as a Cloud Renewal Sales Manager in the Spokane, Washington Area. During his two-year tenure, he was responsible for managing cloud renewal sales and working closely with clients to ensure their satisfaction and continued use of Oracle’s services.
Educational Background
Nathan Steele holds a BA in Business Administration from Eastern Washington University, where he studied Marketing and International Business from 2007 to 2011. His formal education laid a solid foundation for his career in business and customer success management.
Key Contributions at Owler
At Owler, Nathan Steele has played a crucial role in the development and launch of Owler Pro, a SaaS product that generated over $1.3 million in revenue within its first 12 months. Additionally, he is responsible for creating and managing all training and educational materials for the sales, support, and customer success teams, ensuring consistent and effective customer service practices.