Nikhilesh M
About Nikhilesh M
Nikhilesh M is the Director of Client Experience at Owler, a Meltwater offering, in Coimbatore, Tamil Nadu, India. He has extensive experience in business operations and market research, having held various managerial roles at Owler since 2013.
Current Role at Meltwater
Nikhilesh M serves as the Director of Client Experience at Owler, a Meltwater offering, in Coimbatore, Tamil Nadu, India. His role involves overseeing client interactions and improving the overall client journey. He has been crucial in integrating Owler's client experience strategies with Meltwater's offerings since the acquisition in June 2021. Additionally, he continues his role as General Manager - Business Operations at Owler.
Career at Owler
Nikhilesh M has a long history with Owler, progressing through several roles. He started as a Senior Market Researcher from 2013 to 2014. Following this, he became an Assistant Manager - MR for four years until 2018. Between 2018 and 2019, he transitioned to Manager - Market Research Team and then moved up to Senior Manager - Business Operations from 2019 to 2020. In his final role before the acquisition, he served as General Manager - Business Operations up until June 2021.
Early Career and Education
Nikhilesh began his career at Global InnovSource Solutions Pvt. Ltd, where he worked as an Executive in Business Development from 2012 to 2013. His academic background includes an MBA in Marketing and Finance from Sri Ramakrishna Engineering College, completed between 2010 and 2012. Prior to this, he earned a BBM CA degree in Business, Management, Marketing, and Related Support Services from Sri Krishna Arts and Science College, where he studied from 2007 to 2010. He also completed his secondary education at Kendriya Vidyalaya, Coimbatore, studying Commerce from 2005 to 2007.
Expertise in Market Research and Business Development
Nikhilesh has extensive experience in market research and business operations. He has managed and led various market research teams at Owler, moving from an Assistant Manager role up to Senior Manager positions. His early experience as an Executive in Business Development at Global InnovSource Solutions Pvt. Ltd provided him with a strong foundation in business strategies, which has been pivotal in his roles at Owler and Meltwater.
Role in Post-Acquisition Integration
Post the acquisition of Owler by Meltwater in June 2021, Nikhilesh played a key role in aligning and transitioning business operations between the two entities. His strategic planning and negotiation skills were critical in this phase. He focused on integrating client experience strategies to ensure a smooth transition and enhanced service for their clients.