Nathan Watts
About Nathan Watts
Nathan Watts serves as the Senior Manager of Customer Experience, Insights and Operations at Owlet Baby Care, where he has worked since 2022. He has a diverse background in business operations and analytics, with experience at companies such as Domo, Inc. and Fidelity Investments.
Work at Owlet
Nathan Watts has been employed at Owlet Baby Care since 2022, where he serves as the Senior Manager of Customer Experience, Insights, and Operations. In this role, he focuses on enhancing customer experience initiatives and leveraging insights to improve operational efficiency. Prior to this position, he worked as the Customer Experience, Operations, and Insights Manager at Owlet from 2020 to 2022, further developing his expertise in customer engagement and operational strategies.
Previous Experience at Domo, Inc.
Watts held multiple roles at Domo, Inc., contributing to the company's business operations and analytics. He worked as a Marketing Analyst from 2016 to 2019, followed by a position as Senior Analyst in Business Operations & Analytics from 2019 to 2020. His experience at Domo involved critical and creative thinking to address complex challenges and drive effective solutions.
Background in Financial Services
Before his tenure at Domo, Nathan Watts gained experience in the financial services sector at Fidelity Investments. He worked in various roles, including Financial Representative from 2013 to 2014, Premium Relationship Associate in 2014, and Investment Solutions Representative from 2014 to 2015. These positions provided him with a foundational understanding of customer relations and financial products.
Education and Expertise
Nathan Watts earned a Bachelor of Science in Business Administration and Management with a focus on Finance from Brigham Young University, where he studied from 2010 to 2013. His educational background supports his ability to make data-driven decisions, which is essential for his current role in customer experience and insights.
Skills in Customer Experience and Operations
Watts possesses strong skills in interfacing with individuals at all organizational levels, enhancing his capability to lead customer experience initiatives effectively. His passion for data-driven decision-making is crucial in his role, allowing him to navigate ambiguity and develop lasting solutions that improve customer satisfaction.