Erin Hartman
About Erin Hartman
Erin Hartman serves as the Client Services Manager at Oxford Life Insurance Company in Phoenix, Arizona, where she has worked since 2019. With a background in operations management across various healthcare and insurance sectors, she has successfully improved departmental efficiencies and service delivery.
Work at Oxford Life Insurance Co.
Erin Hartman has served as the Client Services Manager at Oxford Life Insurance Company since 2019. In this role, she oversees four client-facing departments: Billing & Collections, Claims, Customer Service Call Center, and Policy Administration. Hartman has implemented statistical techniques to address departmental inefficiencies, significantly improving service level agreements. Her management has led to a 40% increase in staffing efficiencies across all departments while maintaining high levels of customer service.
Previous Experience in Healthcare Operations
Before joining Oxford Life Insurance Company, Erin Hartman held several positions in healthcare operations. She worked as the Director of Operations at Medical Arts LTC Pharmacy from 2015 to 2019. Prior to that, she was the Business Manager and Director of Operations at OnePoint Patient Care for a decade, from 2003 to 2013. Hartman also served as the Director of Project Management at Safety Drugs, Inc. for one year, from 2014 to 2015. Her extensive experience in these roles has contributed to her expertise in managing operational efficiencies.
Education and Expertise
Erin Hartman earned her Bachelor's degree in Justice Studies from Arizona State University, completing her studies from 1998 to 2004. This educational background has provided her with a solid foundation in analytical thinking and problem-solving, which she applies in her current role and previous positions. Her expertise includes managing client services, operational efficiencies, and team development in various healthcare settings.
Achievements in Operational Efficiency
Throughout her career, Erin Hartman has focused on improving operational efficiency. At Oxford Life Insurance Company, she successfully improved turnaround times for processing units and increased staffing efficiencies by 40%. She has also initiated the recruiting, hiring, and onboarding processes for new team members, ensuring that her departments are well-staffed and effective. Additionally, Hartman has met with vendors to facilitate the build-out and implementation of new software tools, enhancing overall departmental performance.