Steven Trujillo
About Steven Trujillo
Steven Trujillo serves as the Agent Services Supervisor at Oxford Life Insurance Company, where he has worked since 2019. With extensive experience in call center management and IT help desk operations, he has held various leadership roles in the Phoenix, Arizona area and has a background in the US Navy.
Work at Oxford Life Insurance Company
Steven Trujillo has served as the Agent Services Supervisor at Oxford Life Insurance Company since 2019. In this role, he is responsible for overseeing agent services and ensuring efficient operations within the company. His tenure at Oxford Life spans five years, during which he has contributed to enhancing the support provided to agents in the Phoenix, Arizona area.
Previous Employment History
Before joining Oxford Life Insurance Company, Steven Trujillo worked at Paychex as an Online Product Support Supervisor for five months in 2018. Prior to that, he spent nine years at the University of Phoenix as the Manager of the Technical Assistance Center from 2009 to 2018. His earlier experience includes a seven-year role at Apollo Group as the Manager of Desktop Operations from 2002 to 2009, and he served in the US Navy as Educational Service Office Personnel from 1984 to 1988.
Education and Certifications
Steven Trujillo studied Business Management at Western International University, where he completed 33 credit hours towards his degree. He holds a Bachelor of Science (BS) degree and has earned certifications including a Lead Six Sigma Yellow Belt and an ITIL Foundation Certification. These qualifications support his expertise in call center management and IT help desk operations.
Expertise in Call Center Management
Steven Trujillo possesses extensive expertise in call center management and IT help desk operations. He acts as a key liaison between IT and the customer base, employing a consultative and educational approach to enhance service delivery. His leadership skills are demonstrated through his ability to build, develop, and manage top-performing teams across global operations.