Thomas Eash
About Thomas Eash
Thomas Eash serves as a Customer Service Supervisor at Oxford Life Insurance Company in Phoenix, Arizona, where he has worked since 2015. With over 25 years of experience in call center operations, he has held various supervisory roles across multiple industries, including insurance and healthcare.
Current Role at Oxford Life Insurance Company
Thomas Eash has served as a Customer Service Supervisor at Oxford Life Insurance Company since 2015. In this role, he oversees customer service operations, ensuring that clients receive effective support and assistance. His tenure at the company spans nine years, during which he has contributed to enhancing customer satisfaction and operational efficiency. The position is based in the Phoenix, Arizona area.
Previous Experience in Customer Service Management
Before joining Oxford Life Insurance Company, Thomas Eash held several supervisory roles in customer service. He worked at Synergy Solutions, Inc. as a Customer Service Supervisor for seven months in 2014. Prior to that, he spent 19 years at Discover Financial Services as a Senior Supervisor from 1988 to 2007. His experience also includes a two-year tenure at CIGNA as a Customer Service Supervisor from 2012 to 2014 and three years as a Collections Supervisor at Fireside Bank from 2008 to 2011.
Educational Background in Management
Thomas Eash studied at Western International University, where he earned a Bachelor of Science in Management. His studies took place from 2005 to 2010, providing him with a solid foundation in management principles and practices. This educational background supports his extensive experience in customer service and operations management.
Expertise in Call Center Operations
With over 25 years of experience in call center operations, Thomas Eash specializes in customer service and collections. His management experience spans multiple industries, including credit card services, automotive, home and apartment leasing, insurance, and healthcare. He possesses strong analytical and organizational skills, which he applies to improve customer service operations and handle escalated customer complaints effectively.
Skills in Employee Development and Performance Management
Thomas Eash has a proven track record in hiring, developing, coaching, monitoring, and mentoring employees. His experience includes facilitating disciplinary processes and analyzing reports to enhance customer service operations. His leadership approach focuses on building successful teams and improving overall performance within customer service environments.