Karen Mena
About Karen Mena
Karen Mena is a Customer Experience Associate at OXIO, where she has worked since 2022 in Mexico City. She has a strong background in customer service and technical support, with previous roles at Telvista and Nielsen.
Work at OXIO
Karen Mena has been employed at OXIO since 2022, serving as a Customer Experience Associate. In this role, she focuses on ensuring customer satisfaction with the company's brand and services. Prior to her current position, she worked at OXIO as a Senior Customer Care representative from 2020 to 2022, contributing to customer support and service excellence.
Previous Experience in Customer Support
Before joining OXIO, Karen Mena worked at Telvista as a Technical Support Representative from 2006 to 2007. She also held a position at Nielsen as a Customer Service Representative from 2013 to 2015. These roles provided her with extensive experience in customer service and technical support, enhancing her skills in troubleshooting and customer interaction.
Education and Expertise
Karen Mena studied at Instituto Politécnico Nacional, where she focused on International Business/Trade/Commerce. She completed her studies from 2004 to 2008, earning a degree in International Business. This educational background supports her analytical skills and her passion for diagnosing technical issues.
Background in Technical Support
Karen Mena has a strong background in technical support, evident from her role at Telvista. Her experience in this area has shaped her troubleshooting capabilities, allowing her to effectively address and resolve tech-related issues for customers.