Elizabeth Hill
About Elizabeth Hill
Elizabeth Hill is a Customer Service Supervisor at Ozark Guidance in Springdale, Arkansas, with over eight years of experience in various customer service and administrative roles. She has a Bachelor's Degree in Human Biology from the University of California, Merced, and has implemented several initiatives to enhance customer satisfaction and team efficiency.
Current Role at Ozark Guidance
Elizabeth Hill serves as the Customer Service Supervisor at Ozark Guidance in Springdale, Arkansas. She has held this position since 2021 and has contributed to the organization for three years. In her role, she oversees customer service operations and ensures efficient service delivery. Hill has also organized and led a training program for new customer service representatives, which has enhanced team efficiency.
Previous Experience at Ozark Guidance
Before her current role, Elizabeth Hill worked at Ozark Guidance as a Medical Scheduling Team Lead from 2020 to 2021 for ten months. She also served as a Medical Scheduler for four months in 2020. During her time in these positions, she implemented a new customer feedback system that improved customer satisfaction scores by 15% and developed a comprehensive guide for handling complex customer inquiries, which is now a standard training resource.
Professional Background
Elizabeth Hill has a diverse professional background with experience in various roles. She worked at LGC, Biosearch Technologies as a Custom Oligo Coordinator from 2018 to 2019 and as a Customer Service Representative for three months in 2019. Additionally, she was a Bankruptcy Claims Processor at Brayton Purcell LLP from 2016 to 2017 and a Quality Assurance Technician at Super Store Industries for two months in 2015. Her early career included a position as a Research Technician 1 at BioMarin Pharmaceutical Inc. from 2014 to 2015.
Educational Background
Elizabeth Hill earned a Bachelor's Degree in Human Biology from the University of California, Merced, completing her studies from 2009 to 2013. This educational foundation has supported her career in customer service and healthcare-related roles.
Career Development Initiatives
Throughout her career, Elizabeth Hill has focused on improving operational efficiency and customer satisfaction. At Ozark Guidance, she organized training programs and developed resources to enhance the skills of customer service representatives. Her initiatives have contributed to improved team performance and customer engagement.