Jake Fryer
About Jake Fryer
Jake Fryer is a Customer Success Lead at Paceline, where he has worked since 2022. He has a background in customer support and account coordination, with previous roles at BlueVine and Astreya.
Work at Paceline
Jake Fryer has been serving as the Customer Success Lead at Paceline since 2022. In this role, he oversees the onboarding process for new in-app partner rewards for users of the Paceline app. He engages with external partners to deliver new in-app, partner-sponsored content on a weekly basis. Additionally, he coordinates with Product Managers to evaluate customer experience and address common pain points when delivering new features. His responsibilities also include assisting engineers with QA testing, copywriting, design, and data reporting on in-app content performance.
Previous Experience at BlueVine
Prior to his current role, Jake Fryer worked at BlueVine in various capacities. He served as Team Lead - Account Coordinator for 8 months in 2020, following a 2-year tenure as an Account Coordinator from 2018 to 2020. During his time at BlueVine, he achieved a median first reply time of 30 minutes or less in customer support interactions and increased the company's 60-day customer satisfaction rate from 92% to 100% through exceptional service. He also held the position of Customer Support Associate for 1 year from 2017 to 2018.
Experience at Astreya
Jake Fryer worked at Astreya as a Hardware Support Technician I from 2020 to 2021 for 6 months, and briefly as a Hardware Support Technician II in 2021 for 2 months. In these roles, he contributed to technical support and hardware-related tasks, enhancing his skills in customer service and technical assistance.
Education and Expertise
Jake Fryer studied at the University of California, Davis, where he earned a Bachelor of Arts (B.A.) degree in Communication. His educational background has equipped him with skills in effective communication, which he applies in his customer success roles. His expertise includes customer support, onboarding processes, and partner engagement.
Early Career at Retail
Before entering the tech industry, Jake Fryer gained experience in retail. He worked as a Sales Associate at TJ Maxx for 11 months in 2014-2015 in Cupertino, California, and as a Crew Member at Trader Joe's for 1 year from 2015 to 2016 in Los Altos, California. These roles provided him with foundational customer service skills that he has built upon in his subsequent positions.