Rizwan Ahmad Khan
About Rizwan Ahmad Khan
Rizwan Ahmad Khan is a Customer Support Specialist with expertise in troubleshooting technical issues and enhancing client satisfaction. He has a background in telecommunications engineering and has worked for several companies, including interSES and BroadPeak Technologies, before joining PackageX in 2022.
Work at PackageX
Rizwan Ahmad Khan has been employed at PackageX as a Customer Support Specialist since 2022. In this role, he focuses on troubleshooting technical issues and ensuring client satisfaction. He actively informs customers about new features and functionalities, which enhances user experience and product engagement. His effective communication and problem-solving skills contribute to the overall support process at PackageX.
Previous Experience in Telecommunications
Before joining PackageX, Rizwan worked as a Telecommunications Engineer at interSES from 2014 to 2017 in Islamabad, Pakistan. During his three years there, he contributed to the enhancement of customer support processes by gathering and sharing customer feedback with the Product, Sales, and Marketing teams.
Technical Support Role at BroadPeak Technologies
Rizwan served as a Technical Support Associate at BroadPeak Technologies from 2019 to 2022, also in Islamabad, Pakistan. Over the course of three years, he provided technical assistance and support to clients, further developing his skills in customer service and technical troubleshooting.
Education and Expertise
Rizwan Ahmad Khan holds a Bachelor of Engineering (BE) in Electrical, Electronics, and Communications Engineering from Hamdard University. He completed his degree from 2009 to 2013, which provided him with a solid foundation in engineering principles and technical knowledge relevant to his career in customer support and telecommunications.