Don Tran
About Don Tran
Don Tran is a Technical Support Engineer at Packsize LLC in Salt Lake City, Utah, where he has worked since 2018. He previously held positions at Lowe's Companies, Inc. and Yum! Brands, and he earned a Bachelor of Business Administration from Eastern Kentucky University.
Work at Packsize
Don Tran has been employed at Packsize LLC as a Technical Support Engineer since 2018. In this role, he provides technical assistance and support to clients, ensuring the efficient operation of Packsize's packaging solutions. His experience in this position spans over six years, during which he has contributed to the company's commitment to optimizing packaging processes for various industries. Packsize is located in Salt Lake City, Utah, where Tran continues to enhance his technical skills and support capabilities.
Previous Experience in Customer Service
Prior to his current role, Don Tran worked at Lowe's Companies, Inc. as a Customer Service Associate from 2013 to 2015. During his two years at Lowe's in Mooresville, North Carolina, he developed skills in customer interaction and support, addressing customer inquiries and assisting with product-related issues. This experience laid the foundation for his subsequent roles in technical support.
Experience as Helpdesk Support Analyst
Don Tran served as a Helpdesk Support Analyst at Yum! Brands from 2016 to 2018. In this position, he was responsible for providing technical support to employees, troubleshooting issues, and ensuring the smooth operation of IT systems. His work in Louisville, Kentucky, for two years further honed his technical skills and experience in a fast-paced environment.
Education and Expertise
Don Tran earned a Bachelor of Business Administration from Eastern Kentucky University, where he studied from 2010 to 2015. This academic background provided him with a solid foundation in business principles, which he applies in his technical support roles. His education complements his practical experience in customer service and technical support.
High School Education
Don Tran completed his high school education at Seneca High School. This early education set the groundwork for his future academic and professional pursuits, leading to his enrollment at Eastern Kentucky University and subsequent career in technical support.