Margareth Mosmann Erskine
About Margareth Mosmann Erskine
Margareth Mosmann Erskine is a Technical Support Engineer at Packsize in Salt Lake City, Utah, with a background in Business Administration from the University of Pernambuco, Brazil. She has extensive experience in customer satisfaction, project management, and operations processes within metric-driven organizations.
Work at Packsize
Margareth Mosmann Erskine has been employed as a Technical Support Engineer at Packsize since 2020. In this role, she operates from Salt Lake City, Utah, where she applies her technical expertise to support customers in resolving complex issues. Her responsibilities include managing multiple projects and ensuring alignment with organizational targets. She has demonstrated a commitment to enhancing customer satisfaction within the IT and Helpdesk environments.
Education and Expertise
Margareth studied at the University of Pernambuco (UFPE) in Brazil, where she earned a Bachelor of Business Administration (BBA) from 1997 to 2002. Her educational background provides her with a solid foundation in business management principles. She possesses deep experience in operations processes and has developed a strong skill set in areas such as customer experience, management, and technical support.
Technical Skills and Knowledge
Margareth has extensive technical skills, including familiarity with Oracle SQL and VMware Virtual SAN. She has protocol experience with TCP/IP and HTTP, which supports her troubleshooting capabilities. Additionally, she is knowledgeable in operating systems and system administration for Unix/Linux and Windows Client/Server environments. Her proficiency in Microsoft Word and sales further complements her technical expertise.
Customer Satisfaction Achievements
Margareth has demonstrated superior achievements in customer satisfaction within IT and Helpdesk environments. Her analytical and problem-solving abilities enable her to effectively address complex customer issues. She is experienced in managing projects that align with organizational targets, contributing to improved customer experiences and operational efficiency.
Background and Experience
Margareth has accumulated significant experience in metric-driven organizations, where she has honed her skills in operations and project management. Her background includes managing multiple projects simultaneously, which has equipped her with the ability to navigate complex customer challenges effectively. This experience has contributed to her reputation as a reliable technical support engineer.