Robert Reed
About Robert Reed
Robert Reed is an Enterprise Technical Support Engineer at Packsize, where he has worked since 2021 in Louisville, Kentucky. He has extensive experience in technical support and management, including previous roles in the US Army and various technology companies.
Work at Packsize
Robert Reed has been employed at Packsize as an Enterprise Technical Support Engineer since 2021. In this role, he provides technical support and solutions to enterprise clients, ensuring efficient operation and customer satisfaction. His experience in this position spans three years, during which he has contributed to the company's technical support initiatives in Louisville, Kentucky.
Previous Experience in the US Army
Before joining Packsize, Robert Reed served in the US Army as a TacFire Computer Specialist from 1983 to 1991. His eight years of service at Ft. Sill, Oklahoma, involved managing and operating advanced computer systems used for tactical fire support, contributing to his technical expertise.
Career at CompuCom
Robert Reed worked at CompuCom as a Senior Operations Manager from 2016 to 2021. During his five years in this role, he oversaw operations and managed teams to enhance service delivery. His tenure at CompuCom was marked by a focus on operational efficiency and team management in Louisville, Kentucky.
Education and Expertise
Robert Reed studied at Sinclair Community College, where he focused on Network Management and Network Engineering from 1999 to 2002. This educational background provided him with foundational knowledge and skills in network systems, which he has applied throughout his career in various technical support roles.
Technical Support Management Experience
Robert Reed has extensive experience in technical support management. He previously worked at Buchanan Technologies as a Support Center Operations Manager from 2011 to 2016, where he managed a team of 32 agents providing support to a major children's hospital. He developed training programs and collaborated with HR to address team-related incidents, demonstrating his leadership and operational capabilities.