Ana Karen Medina Cantú
About Ana Karen Medina Cantú
Ana Karen Medina Cantú serves as the Head of Customer Success at Pagaloop, where she has worked since 2022. With over seven years of experience in customer success and operational management, she has held various roles in notable companies such as Uber, Expedia Group, and Disney.
Current Role at Pagaloop
Ana Karen Medina Cantú serves as the Head of Customer Success at Pagaloop since 2022. In this role, she focuses on executing strategies that drive growth and enhance customer retention. Her leadership is centered around improving customer experiences and ensuring operational efficiency within the organization.
Previous Experience at Pagaloop
Prior to her current position, Ana worked at Pagaloop as a Customer Success Manager from 2020 to 2022. During her tenure, she was responsible for managing customer relationships and implementing processes that improved service delivery and client satisfaction.
Professional Background
Ana has over 7 years of experience in customer success and operational roles across various industries. She has held positions at Uber as a Restaurant Early Life Cycle Manager, Shopper as a Customer Success Manager, and Expedia Group in multiple capacities including Market Operations Supervisor and Lodging Partner Associate III.
Educational Background
Ana studied Communication at Universidad Anáhuac Mexico Norte from 2010 to 2014, where she also achieved a degree in Entertainment Business Management. Additionally, she studied International Marketing at Central Michigan University in 2013 and Art History, Criticism and Conservation at Accademia Europea di Firenze in 2014.
Skills and Specializations
Ana specializes in executing strategies that enhance operational agility and value generation. She enjoys managing teams through continuous change in dynamic environments, demonstrating her adaptability and leadership in customer success roles.