Jaclyn Pickard
About Jaclyn Pickard
Jaclyn Pickard is a Senior Manager of People Operations with extensive experience in both People Operations and Total Rewards across multiple organizations. She has held managerial roles at companies such as Sovrn and Pager, demonstrating a diverse professional background that includes a transition from customer care to human resources.
Current Role at Pager
Jaclyn Pickard serves as the Senior Manager of People Operations at Pager, a position she has held since 2024. In this role, she oversees various aspects of human resources, focusing on enhancing employee engagement and operational efficiency. Her responsibilities include managing talent acquisition, employee relations, and performance management. Jaclyn's leadership in People Operations aims to align the workforce with the company's strategic goals.
Previous Experience at Sovrn
Jaclyn Pickard worked at Sovrn in multiple capacities. She served as the Manager of People Operations from 2021 to 2022, where she was responsible for developing and implementing HR strategies. Following this role, she transitioned to Manager of Total Rewards from 2022 to 2023, focusing on compensation and benefits programs. Additionally, she held the position of Senior People Operations Lead from 2019 to 2021, contributing to the overall HR framework of the organization.
Background in People Operations
Jaclyn has a strong background in People Operations, having held managerial roles in this area at several companies. Her experience includes working as a People Generalist at FullContact Inc. from 2016 to 2019, where she managed various HR functions. She also worked in different roles at FullContact Inc., including Human Resources Coordinator and Office Manager, which demonstrates her versatility and adaptability in the field of human resources.
Education and Expertise
Jaclyn Pickard earned her Bachelor's degree in Speech-Language Pathology from the University of Wisconsin-Eau Claire, where she studied from 2001 to 2006. This educational background has provided her with strong communication skills, which are essential in her roles within People Operations. Her expertise spans both People Operations and Total Rewards, highlighting her comprehensive understanding of human resources management.
Career Transition from Customer Care
Jaclyn transitioned from a role in customer care at UnitedHealth Group to a career in People Operations. She worked as a Customer Care Professional from 2011 to 2012, which provided her with valuable insights into customer service and support. This experience has contributed to her approach in human resources, emphasizing the importance of employee satisfaction and organizational culture.