Esseiyas Yamane
About Esseiyas Yamane
Esseiyas Yamane is a CX Operations Specialist with a diverse background in operations, sales, and project management. He has experience in various roles, including positions at RBC, Joe Fresh, and St. Michael's Hospital, and has demonstrated an entrepreneurial spirit by founding a startup.
Current Role at #paid
Esseiyas Yamane currently serves as a CX Operations Specialist at #paid, a position held since 2021. In this role, Yamane focuses on enhancing customer experience and operational efficiency. The responsibilities include analyzing customer feedback, optimizing processes, and implementing strategies to improve service delivery. This position builds on a diverse background in operations and project management.
Previous Experience in Operations and Sales
Before joining #paid, Esseiyas Yamane accumulated significant experience in operations and sales. From 2016 to 2021, Yamane worked as an Operations Associate at RBC in the Toronto area, where responsibilities included managing operational workflows and supporting team initiatives. Prior to that, Yamane was a Sales Associate at Joe Fresh from 2012 to 2015, gaining valuable insights into customer service and retail operations.
Educational Background in Business and Data Analytics
Esseiyas Yamane holds a Bachelor of Commerce (B.Com.) degree from Ryerson University, where the major was Global Management with a minor in Marketing, completed from 2011 to 2016. In addition to this degree, Yamane has pursued further education in Data Analytics at BrainStation, achieving a Data Analytics certificate since 2019. This educational foundation supports a strong interest in leveraging technology for business innovation.
Entrepreneurial Ventures and Research Experience
Yamane has demonstrated an entrepreneurial spirit by founding a startup during their career. Additionally, from 2015 to 2016, Yamane worked as a Research Coordinator at St. Michael's Hospital, where responsibilities included managing research projects and coordinating data collection efforts. In 2021, Yamane also served as Founder at DeskLender within The DMZ for a brief period, further showcasing a commitment to innovation and project management.