Isabelle Choi
About Isabelle Choi
Isabelle Choi is a professional in Customer Experience Operations, currently employed at #paid since 2022. She has a background in psychology and business from McMaster University and has held various roles in customer success and banking.
Current Role in Customer Experience Operations
Isabelle Choi currently holds the position of Customer Experience Operations at #paid, where she has been employed since 2022. In this role, she focuses on enhancing customer interactions and ensuring a seamless experience for clients. Her responsibilities include analyzing customer feedback and implementing strategies to improve service delivery.
Previous Experience at #paid
Before her current role, Isabelle worked at #paid as Customer Success Operations from 2020 to 2022. In this position, she contributed to customer satisfaction initiatives and supported the operational aspects of customer success. Her experience in this role laid the foundation for her current responsibilities in customer experience.
Internships and Early Career
Isabelle has gained valuable experience through various internships. She served as an Administrative Intern at First Gulf Corporation for three months in 2020 and as a Summer Student Intern in Property Management & Operations at the same company in 2019. Additionally, she completed a three-month internship at RBC as a Personal & Commercial Banking Intern in 2018.
Education and Academic Background
Isabelle Choi studied at McMaster University, where she earned a Bachelor of Arts in Psychology, Neuroscience & Behaviour with a Minor in Business. She also attended BrainStation, obtaining a Certificate in Data Analytics in 2021. Furthermore, she participated in Venture for Canada, which focuses on entrepreneurship and innovation.
Community Engagement at McMaster University
During her time at McMaster University, Isabelle worked as a Community Advisor from 2016 to 2018. In this role, she supported students in their transition to university life and fostered a sense of community within residence halls. Her experience in this position contributed to her skills in communication and community building.