Lisa Ireland
About Lisa Ireland
Lisa Ireland is a professional in Customer Experience Operations, focusing on data-driven decisions to enhance business strategies and customer experiences. She has a background in Computer Science from City, University of London and has held various roles in customer success across different companies in the UK and Canada.
Work at Paid
Currently, Lisa Ireland holds the position of Customer Experience Operations at #paid. She has been with the company since 2022, contributing to the enhancement of customer experiences through data-driven decision-making. Her role focuses on optimizing business strategies to align with customer needs, ensuring that stakeholder requirements are met effectively.
Previous Experience in Customer Success
Prior to her current role, Lisa Ireland worked at iwoca as a Manager in Customer Success from 2018 to 2019. In this position, she was responsible for overseeing customer success initiatives. Before that, she served as a Client Onboarding Specialist in the same department at iwoca from 2017 to 2018, where she facilitated the onboarding process for new clients. Additionally, she worked as a Customer Success Manager at Influitive from 2020 to 2021, further solidifying her expertise in customer relations.
Education and Expertise
Lisa Ireland studied at City, University of London, where she earned a Bachelor of Science with Honors in Computer Science. This educational background has equipped her with the technical knowledge necessary to understand and implement technology-driven solutions in her roles, particularly in customer experience and success.
Background in Technology
Lisa developed a passion for technology at an early age, starting with HTML coding on MySpace. This early interest laid the foundation for her career in customer experience operations, enabling her to leverage technology in optimizing customer interactions and business processes.
Skills in Customer Experience Design
Lisa Ireland utilizes a combination of empathy and interpersonal skills in her professional roles. She focuses on designing solutions that are tailored to meet the specific needs of stakeholders, ensuring that customer experiences are both effective and satisfying.