Natasha Cantisano
About Natasha Cantisano
Natasha Cantisano serves as the Customer Success Team Lead at #paid in Toronto, Ontario, where she has worked since 2021. With a background in customer success management at LinkedIn and a focus on mental well-being, she leads a team managing significant annual revenue and advocates for diversity and inclusion.
Work at Paid
Natasha Cantisano has been serving as the Customer Success Team Lead at #paid since 2021. In this role, she leads a team responsible for managing $2 million in annual recurring revenue and over $4 million in creative spend add-ons. She has implemented and onboarded the Customer Success Management CRM tool, Vitally, across the Customer Success and Operations teams. Additionally, she has advised and executed the Go-To-Market strategy for pre and post-sale product offerings, ensuring alignment with the company's evolving business objectives.
Previous Experience at LinkedIn
Natasha Cantisano worked at LinkedIn in various capacities from 2018 to 2021. Initially, she served as an Associate Customer Success Manager for Small and Medium Corporate Accounts for one year. She then transitioned to the role of Customer Success Manager, focusing on the SMB Corporate and Enterprise Search & Staffing Vertical for eight months. Following this, she continued as a Customer Success Manager for Small and Medium Corporate Accounts for an additional eleven months, gaining extensive experience in customer relationship management.
Education and Expertise
Natasha Cantisano studied at Western University, where she earned two Bachelor of Arts degrees in Criminology and Thanatology from 2011 to 2015. This academic background has equipped her with a unique perspective that she applies in her professional roles. Her expertise includes customer success management, strategic planning, and project management, which she has developed through her various positions in the tech and customer service industries.
Background in Customer Success Management
Before her tenure at LinkedIn, Natasha worked as an Engagement Manager at [24]7.ai from 2016 to 2018. She also held the position of Orientation Coordinator at King's University College for one year. Additionally, she worked as a Project and Process Manager at Moo! Media Group, Inc for five months in 2015. These roles contributed to her comprehensive understanding of customer success and operational management.
Advocacy and Personal Interests
Natasha Cantisano is an advocate for diversity, inclusion, equity, and belonging, emphasizing the importance of understanding intersectionality in both her work and personal life. In 2023, she has prioritized mental and physical well-being. Outside of her professional commitments, she has a passion for creating digital and watercolor art, reflecting her creative interests.