Nicholas Annett
About Nicholas Annett
Nicholas Annett is the Director of Customer Experience at #paid, with a diverse background in customer success and sales across various companies. He has held significant roles at Resolver, Hootsuite, Ada, Checkout.com, and Commission Factory, and holds a Bachelor's Degree from the University of Toronto.
Current Role at #paid
Nicholas Annett serves as the Director of Customer Experience at #paid, a position he has held since 2024. His role focuses on enhancing customer interactions and ensuring satisfaction within the organization. He is based in Toronto, Ontario, Canada.
Previous Experience at Resolver
Prior to his current role, Nicholas worked at Resolver, a Kroll Business, as the Director of Customer Success from 2021 to 2022. During his six-month tenure in Toronto, Ontario, he was responsible for overseeing customer success initiatives and improving client relationships.
Experience at Hootsuite
Nicholas Annett was employed at Hootsuite as the Manager of Enterprise Customer Success from 2018 to 2021. He worked for three years in the Toronto, Canada Area, where he managed customer success strategies for enterprise clients.
Educational Background
Nicholas studied at the University of Toronto, where he earned a Bachelor's Degree. His academic focus included a Specialist Degree in English Literature, along with double majors in Cinematography and Modern Psychology, completing his studies from 2007 to 2011.
Career Progression
Nicholas has held various positions in customer success and sales across multiple organizations. His career includes roles such as Senior Manager of Enterprise Customer Success at Ada from 2022 to 2023, Manager of Sales and Success at Checkout.com in London from 2016 to 2018, and Head of Sales for APAC at Commission Factory in 2016.