Jeanette Franco
About Jeanette Franco
Jeanette Franco is a Lead Care Manager with experience in community support navigation and healthcare compliance. She has a background in public health and has held various roles in the healthcare and telecommunications sectors.
Work at Pair Team
Jeanette Franco serves as the Lead Care Manager at Pair Team, a position she has held since 2023. In this role, she assists individuals in connecting with community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups. She employs relationship-based strategies to support members, particularly those who may be hesitant or distrustful of the healthcare system. Franco collaborates with the Enhanced Care Management team, participating in systematic case reviews and consulting with various healthcare managers to inform clinical actions.
Education and Expertise
Jeanette Franco earned her Bachelor's degree in Public Health from California State University, Northridge, completing her studies from 2015 to 2020. Her educational background provides her with a solid foundation in health-related topics, which she applies in her current role as Lead Care Manager. Her expertise includes utilizing evidence-based approaches to maintain an ongoing caseload of individuals, promoting engagement, and helping clients achieve their health goals.
Background
Before joining Pair Team, Jeanette Franco accumulated diverse experience in the healthcare and retail sectors. She worked at Sprint as a Sales Consultant from 2016 to 2022 and later transitioned to T-Mobile as an Assistant Store Manager from 2020 to 2022. In 2022, she briefly served as a Clinical Coordinator at Reliant Urgent Care & Occupational Medicine. Additionally, she worked as a Risk Compliance Coordinator at Universal Community Health Center from 2022 to 2023, where she ensured compliance with health plan regulations.
Professional Experience
Jeanette Franco has held various roles that have contributed to her professional development in healthcare. She worked as a Health Educator at Peer Health Exchange from 2019 to 2020, where she focused on health education initiatives. Her experience also includes managing referrals and ensuring compliance with health plan regulations in her role as Risk Compliance Coordinator. Throughout her career, she has consistently met monthly encounter metrics, demonstrating her commitment to effective healthcare management.