Royston Simmons
About Royston Simmons
Royston Simmons is a Customer Success Manager with extensive experience in managing B2B and B2C projects, particularly in the IT sector. He has worked at Paktolus since 2019 and previously held positions at Hexaware Technologies and Altius Customer Services Pvt Ltd.
Work at Paktolus Solutions
Royston Simmons has been employed as a Customer Success Manager at Paktolus Solutions since 2019. In this role, he is responsible for overseeing the successful completion of multiple projects simultaneously. His focus is on ensuring customer satisfaction and retention, actively engaging with clients to understand their needs and assist them in achieving desired outcomes. His position requires a blend of technical expertise and customer engagement skills, which are essential for the effective management of client projects.
Previous Experience at Hexaware Technologies
Before joining Paktolus Solutions, Royston Simmons worked at Hexaware Technologies as an Executive for eight months in 2019. His role involved engaging with customers to understand their requirements and help them achieve their goals. This experience contributed to his foundational skills in customer success and project management, particularly in an on-site capacity in Navi Mumbai, Maharashtra, India.
Background in Customer Service
Royston Simmons has a background in customer service, having worked as a Customer Service Associate at Altius Customer Services Pvt Ltd from 2016 to 2018. This two-year experience in Navi Mumbai, Maharashtra, India, provided him with valuable insights into customer interactions and service delivery, which are critical in his current role as a Customer Success Manager.
Education and Expertise
Royston Simmons has a solid educational background in commerce and business. He studied at ICLES Motilal Jhunjhunwala College, where he earned a Bachelor of Commerce in Financial Markets from 2015 to 2018. He further pursued a Master of Business Administration (MBA) in Marketing from Symbiosis Centre for Distance Learning, completing his studies from 2020 to 2022. Additionally, he attended Sacred Heart High School & Junior College and Christ Academy ICSE School, where he focused on commerce. His education complements his extensive experience in managing B2B and B2C projects, particularly in the IT sector.
Technical Skills in IT Project Management
Royston Simmons possesses technical expertise that is crucial for the IT industry. This skill set aids in the successful implementation of client projects, particularly those involving websites, applications, and software solutions. His experience managing projects for clients in the USA has equipped him with the knowledge necessary to navigate the complexities of IT project management, ensuring that customer needs are met effectively.