Alexander Bissenek
About Alexander Bissenek
Alexander Bissenek is an experienced L2 Support Team Lead currently working at PandaDoc in Minsk, Belarus. He has a background in technical support roles at various companies, including LMS365 and Visutech System Ltd, and holds a Bachelor's degree in History and English from Belaruski Dzjaržauny Pedagogiskij Universitet imja Maksima Tanka.
Work at PandaDoc
Alexander Bissenek has been serving as the L2 Support Team Lead at PandaDoc since 2020. In this role, he is responsible for overseeing the level 2 support team, ensuring effective resolution of customer inquiries and technical issues. His leadership contributes to maintaining high standards of customer service and support within the organization. PandaDoc is known for its document automation solutions, and Bissenek's expertise plays a vital role in enhancing user experience.
Previous Experience in Technical Support
Before joining PandaDoc, Alexander Bissenek held several positions in technical support. He worked as a Technical Support Engineer at Belitsoft from 2014 to 2018, where he gained foundational experience in addressing client technical issues. He then advanced to the role of Lead Technical Support Engineer at Visutech System Ltd from 2018 to 2020, further developing his leadership and technical skills. Additionally, he served as Technical Support Team Lead at LMS365 by ELEARNINGFORCE from 2016 to 2018.
Education and Expertise
Alexander Bissenek studied at the Belaruski Dzjaržauny Pedagogiskij Universitet imja Maksima Tanka, where he earned a Bachelor's degree in History and English Language from 2005 to 2010. He also attended IT Academy, where he completed courses in HTML/CSS/JavaScript and Java Development, achieving the Junior Specialist designation in both areas in 2017. This educational background provides him with a solid foundation in both technical and linguistic skills.
Technical Skills and Certifications
Throughout his career, Alexander Bissenek has developed a range of technical skills relevant to his roles in support and engineering. His training in HTML/CSS/JavaScript and Java Development has equipped him with essential programming knowledge. His experience in technical support roles has also enhanced his problem-solving abilities and understanding of customer needs, making him a valuable asset in any technical support environment.