Arian Sumalhay
About Arian Sumalhay
Arian Sumalhay is a Customer Success Manager at PandaDoc, where he has worked since 2022. He previously held the position of Renewal Sales Manager at Concentrix for 15 years.
Customer Success Manager at PandaDoc
Arian Sumalhay serves as a Customer Success Manager at PandaDoc, a position held since 2022. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His responsibilities include onboarding new customers, addressing their needs, and helping them maximize the value of PandaDoc's services. Arian's experience in customer success contributes to the overall goals of the organization in enhancing user experience and retention.
Education and Expertise
Arian Sumalhay studied at AMA University, where he pursued a degree in Business Administration and Management, General, as well as Business Information Management from 2002 to 2004. This educational background provides him with a solid foundation in business principles and information management, which are essential for his current role in customer success.
Background in Sales Management
Prior to his current position at PandaDoc, Arian Sumalhay worked at Concentrix as a Renewal Sales Manager for 15 years, from 2007 to 2022. In this role, he was responsible for managing client renewals and ensuring customer retention. His extensive experience in sales management has equipped him with skills in negotiation, relationship management, and customer engagement.