Basil Barlaan
About Basil Barlaan
Basil Barlaan is a Customer Experience Workforce Management and Capacity Planning Specialist at PandaDoc, where he has worked since 2022. He has extensive experience in workforce management and support roles across various companies, including Concentrix and RingCentral.
Work at PandaDoc
Basil Barlaan has been employed at PandaDoc since 2022, serving as a Customer Experience Workforce Management and Capacity Planning Specialist. In this role, he focuses on optimizing workforce efficiency and ensuring effective capacity planning to enhance customer experience.
Previous Employment History
Basil Barlaan has a diverse work history, having held various positions in workforce management and support roles. He worked at Concentrix multiple times, including as a Workforce Management Supervisor in the Global Command Center and as a Workforce Management Senior Specialist. His experience also includes roles at Remotasks as a Payroll Team Leader and at ADP as Payroll Support. Additionally, he has worked as an SEO Content Writer at Thumbtack Promotions and as a Program Coordinator at BridgeAthletic.
Education and Expertise
Basil Barlaan studied at Meralco Foundation Incorporated Technological Institute, where he earned a Diploma in Information Technology from 1999 to 2002. His educational background supports his expertise in workforce management and capacity planning, contributing to his roles in various organizations.
Career Progression
Basil Barlaan's career spans over two decades, with significant experience in workforce management and operations support. He began his career at Concentrix as a Product Support Representative and progressed to various roles, including Senior Product Support Specialist and Workforce Management Specialist. His roles have evolved to include supervisory positions, showcasing his growth and adaptability in the field.
Skills and Specializations
Basil Barlaan specializes in workforce management, capacity planning, and customer experience optimization. His extensive background in payroll support and operations administration complements his primary focus on resource planning and management. His skills are applicable across various sectors, enhancing operational efficiency and service delivery.