Bruna Luniere
About Bruna Luniere
Bruna Luniere is a Customer Campaigns Manager at PandaDoc, where she has worked since 2023, following her role as Customer Marketing Manager for Onboarding and Adoption. With over five years of experience in Customer Success and Marketing, she has held various positions in organizations such as Airfox, Pipedrive, and the United Nations Association.
Work at PandaDoc
Bruna Luniere currently holds two positions at PandaDoc. She has been serving as the Customer Marketing Manager for Onboarding and Adoption since 2022, focusing on enhancing customer experiences in Lisbon, Portugal. In 2023, she transitioned to the role of Customer Campaigns Manager, where she continues to work in the Lisbon Metropolitan Area. Her responsibilities include developing strategies to improve customer engagement and satisfaction.
Education and Expertise
Bruna Luniere earned a Bachelor’s Degree in International Relations and Economics from Boston University, completing her studies from 2014 to 2018. She has furthered her education through various online platforms, including completing the Customer Success Manager 101 course at Udemy in 2018 and studying App Marketing at Udacity in 2019. Her educational background supports her extensive experience in customer success and marketing roles.
Background
Bruna Luniere has over five years of experience in customer success and customer marketing roles across various organizations. She began her career in 2016 with Cultural Survival in Cambridge, Massachusetts, before working in business development at AFFORD in London. She then held several positions at Pipedrive, including Customer Success Manager and Customer Marketing Team Manager, before joining PandaDoc. Her diverse experience spans multiple industries, including technology and non-profit sectors.
Previous Work Experience
Before her current roles at PandaDoc, Bruna Luniere worked in several significant positions. She was a Customer Success Associate at Airfox from 2018 to 2019 and served as a Communications & Customer Experience professional for the Brazil Conference at Harvard & MIT from 2017 to 2019. Additionally, she worked as a Customer Success Manager at Codacy and held various roles at Pipedrive, contributing to her expertise in customer engagement and success.
Interests in SaaS and Technology
Bruna Luniere has a strong interest in the future of SaaS enterprises and is passionate about empowering small businesses through technology. Her focus on customer success and marketing in the SaaS sector reflects her commitment to leveraging technology to enhance business operations and customer experiences.