Catarino Jr. Eduarte
About Catarino Jr. Eduarte
Catarino Jr. Eduarte is a Customer Success Manager at PandaDoc, where he has worked since 2021 in Metro Manila, Philippines. He has a background in English Language and Literature and extensive experience in customer service and technical support roles.
Work at PandaDoc
Catarino Jr. Eduarte has been serving as a Customer Success Manager at PandaDoc since 2021. In this role, he focuses on enhancing customer satisfaction and retention. His responsibilities include developing strategies to improve client engagement and loyalty, leveraging his extensive experience in customer service.
Previous Experience in Customer Support
Prior to his current position, Eduarte worked at ANZ as a Customer Care Consultant from 2019 to 2021. He also held roles at Concentrix, first as a Technical Support Specialist from 2010 to 2011 and later as an Advanced Technical Support Specialist from 2011 to 2012. His experience spans over a decade in customer support roles, contributing to his expertise in managing customer relationships.
Education and Expertise
Eduarte earned a Bachelor of Arts in English from the Polytechnic University of the Philippines, where he studied English Language and Literature from 2006 to 2010. His educational background supports his effective communication skills, which are essential in customer interactions. Additionally, he possesses strong skills in data management, focusing on data-driven strategies to enhance customer engagement.
Long-term Career in Customer Service
Eduarte has a significant history in customer service, having worked at Reed Elsevier Philippines as an Account Care Specialist from 2012 to 2019. His cumulative experience in various customer-facing roles has equipped him with the skills necessary to improve client satisfaction and loyalty across different industries.