Colin Dyer
About Colin Dyer
Colin Dyer serves as the Sr. Director of Global Customer Support at PandaDoc, bringing extensive experience in customer operations and support from previous roles at companies like Asana and Facebook.
Current Role at PandaDoc
Colin Dyer serves as the Senior Director of Global Customer Support at PandaDoc since 2023. In this role, he is responsible for overseeing the strategic direction and execution of customer support operations. His focus is on creating a positive customer experience that fosters loyalty and retention.
Previous Experience at Asana
Colin Dyer held multiple roles at Asana from 2022 to 2023. He served as the Global Head of Vendor Operations and as a Senior Manager in User Operations. In these positions, he collaborated with cross-functional stakeholders to drive operational excellence and innovation, overseeing the strategic direction and execution of both outsourced and in-house operations.
Background in Customer Support and Operations
Colin Dyer has extensive experience in customer support and operations across various organizations. He worked at Facebook as the Head of Product Operations for Central Product Services and as a Senior Manager in Customer Support. His earlier roles include Director of Customer Support at Kitchit and Director of Customer Success at Canvas.
Education and Expertise
Colin Dyer has pursued education in multiple fields. He studied Philosophy and Political Science at the University of Arizona, achieving his degree in 2010. He also completed an Executive Program in Strategy and Organization at Stanford University Graduate School of Business in 2021. Additionally, he achieved a certification in Data Analytics from General Assembly in 2016. His expertise includes process optimization and product feedback, utilizing tools such as JIRA, Salesforce, and Zendesk.
Early Career and Community Engagement
Colin Dyer began his career with roles focused on community engagement and organizing. He served as a Campus Organizer for the Arizona Public Interest Research Group and as a Canvass Director for Grassroots Campaigns, INC. He also worked as a Field Director for Giffords for Congress, showcasing his early commitment to community and political engagement.